SWISE – Introduction:

Welcome to the Tremco Commercial Sealants & Waterproofing Warranty Information System Exchange (SWISE)

The online system is designed to facilitate your warranty requests and allow immediate access to information regarding the status of your request.

As a user of the SWISE system, you can enter the necessary warranty information online. SWISE takes care of storing and processing the warranties and provides you with:

• Easy entry of warranty information
• Easy access to information on warranty status
• Secure storage of warranty and project information. (Submitters are only able to view their own warranties or those of others within their organization.)
• Expanded warranty search capabilities with reports in spreadsheet or text format.
• Assistance with the SWISE system through both General Help and a User Guide.

As a Customer user, you will be able to:

• Maintain Customer information.
• Enter warranties.
• Generate reports.

One caution as you work in SWISE

If you leave a page without saving the information you enter, you risk losing the new information.  Leaving a page includes navigating to a different page using the menu options at the left and using your browser's Back button.  You are also leaving a page when you use your browser's Refresh or Reload button.  To avoid losing the information you enter, click the Save button before leaving any page.

Navigating the SWISE system

Do not use your browser's Back button while you work in SWISE. Instead, use the Menu on the left side of the screen. 

Unsure what to type into a keyword search box?

You can use an asterisk (*) to perform what is called "wild card" searches. Situations where this might be used are if you are uncertain as to spelling of a word or if you want to expand the results that will be returned to you. The wild-card character * (asterisk) may be used to substitute for the beginning of a keyword, middle or the end of the keyword. For example: Bob* will return any words that start with these letters, such as Bob Brown, Bob Jones, Bob Smith etc. *Brown will return any words that end with these letters, such as Ann Brown, Bob Brown, Mike Brown, etc.

Using SWISE Help

To allow you to go to Help documents without leaving the page, we developed our Help to display in a separate pop-up window, revealing a portion of the current page behind it.  You can perform the usual window operations (sizing, moving, etc.) on the Help window. Then when you are finished viewing Help, just be sure to close the window. (If too many windows remain open at one time, you risk system failure.) Reminder: Clicking the X in the upper-right corner of the Help window is one easy method for closing a window.

Both General help and a User Guide are available.  Click the “i” Information icon in the header to access General Help, and click the Question Mark icon to access a User Guide.

If you click Help and receive an error message instead of a pop-up Help window, you can contact the SWISE administrator at 1-800-292-5000 ext. 5181 for suggestions about improving your browser's compatibility with pop-up windows.

Successful use of this site requires Microsoft Internet Explorer 6.0 or higher.

Warranty

· Create New Request

· Search / Edit

Customers

· Open

Reports

· Warranty Summary